Mission-Critical Attitude
Company wide-awareness:
- page many people when there are problems
- weekly reporting of availability metrics
Focus on one good metric (e.g. MTBF)
- WeÆre between 99.9% and 99.99%
- Everyone has to know what is ôgoodö
- Big real-time graph in engineering
Log and post-mortem every failure
This is more important than technology